Returns & Exchanges
At Oddbox Market, we strive to ensure every delivery of rescued produce meets our quality standards. Due to the perishable nature of our food items, we offer credits or replacements for any products that arrive damaged or do not meet freshness expectations.
Report the Issue
Contact our support team within 24 hours of delivery by providing your order number and details regarding the specific items that were unsatisfactory.
Provide Photo Evidence
Attach clear photos of the damaged or spoiled produce and the shipping label to help our quality control team prevent future occurrences.
Review Process
Our team will review your claim within 1-2 business days to determine the best resolution, whether it be a box credit or a partial refund.
Receive Resolution
Once approved, a credit will be applied to your Oddbox account for your next delivery, or a refund will be processed back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing